This message is to notify you that we are aware of an issue that may cause some devices to appear offline. Our teams have identified the underlying cause and are actively working on a resolution. The issue is related to how devices reconnect during restart, provisioning, or firmware updates. Please note that no data integrity or security concerns have been identified.
We recommend not restarting or updating your devices until we have a solution in place if possible. We understand how important reliable device connectivity is to your operations and appreciate your patience while we work through this. We will continue to provide updates as progress is made.
Thank you for your understanding and partnership.
Posted May 07, 2026 - 13:58 UTC
This incident affects: Claros Europe (Mobile Sensor Managment - Europe) and Claros North America (Mobile Sensor Management - North America).