Our engineering team has confirmed that the issue with MSM affecting users in UShas been fully resolved and all services are operating normally. If you are still encountering any problems, please contact Hach Technical Support at techhelp@hach.com. We apologize for any inconvenience during this issue.
Posted Mar 17, 2025 - 15:57 UTC
Monitoring
Our engineering team has implemented a fix that was affecting the MSM for our users in US . We are closely monitoring the situation and will share an update as soon as the issue is fully resolved.
Posted Mar 17, 2025 - 15:54 UTC
Investigating
Our engineering team is currently investigating an issue with MSM affecting our US customers. During this time, you may experience a lack of functionality or errors using MSM. We apologise for the inconvenience and will share an update once we have more information. For additional questions or support, please contact techhelp@hach.com.
Posted Mar 17, 2025 - 15:28 UTC
This incident affected: Claros North America (Mobile Sensor Management - North America).